Support Request

Submit Request

Support Request

Submit Request

Firstly, we apologise that you are experiencing issues with your Keylite product.

Keylite’s engineers are fully qualified and have extensive product knowledge, providing peace of mind in knowing that in the unlikely occurrence a problem is encountered that it will be dealt with quickly and professionally.

We aim to make contact with you within two working days and have a Keylite Certified Engineer out within eight working days to get your problem sorted.

Submit Request

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Please send us any images you may have, which detail the problem(s) you currently have with your Keylite Product. Please include at least 1 image of the issue and 1 image of the surrounding area.

Also, including the ID card of your window can greatly help us to locate your details. The ID card can be found by opening your roof window at the top of the frame.

To reduce the risk of any delays please complete this form in full. If there are any issues when filling out this form please call the customer care team 01283200198 who are happy to assist in the completion of this form.

Please note, if the problem you are experiencing is a result of the installation rather than a product defect, Keylite reserve the right to take payment for any parts and/or visits required.


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Position the Keylite identification card in the frame.

Enter serial code manually

Backed by a guarantee
up to 20 years.

We are so confident about our products that we offer guarantees up to 20 years.

Service & Support

Our technical experts are on hand to advise and assist you at the design and specification stage.

Patented Innovation

Our patents mean that other conventional roof windows do not share many of our extraordinary features.

Up to 20 Year Guarantee*

We are confident that our products will give trouble free performance throughout this period and beyond. *See Guarantee terms

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Great Britain, Northern Ireland & Republic of Ireland

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