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Delivery & Returns

Although each product has its own lead time associated with it, this should be taken as an estimate and we will inform you via email with the final delivery date. Keylite will call upon receipt of the order and ask what date you would like to take delivery, Mon – Friday, 8am – 6pm. Keylite will deliver these products to the address stipulated on the order.

FREE DELIVERY FOR ORDERS OVER £200
Free delivery for orders exceeding £200 is provided by our network of UK stockists to UK mainland addresses only.
(Excludes Northern Ireland, Republic of Ireland and Channel Islands.)

A delivery charge of £12 will be applied to UK mainland orders which are less than £200 and £18 to all Northern Ireland and £24 for all Republic of Ireland orders.

An estimated delivery time for standard roof windows are either 3-5 working days or 5-7 working days. Made to order items are 10 working days. Manual blinds, 7-10 working days. Solar blinds, 10-14 working days. Where orders contain products with mixed delivery dates they will be dispatched as a single delivery according to the longest delivery date.
In every case we will strive to keep you informed with updated information.

Delivery Policy
Please note the following important points. Please refer to our Terms and Conditions for your contract terms.

Delivery will only be made to the address listed in the order confirmation.

Deliveries must be signed for by an adult.

You must report any damages within 14 work days of delivery.

Returns

Please refer to our Terms & Conditions for full details. Please note the following conditions for returns.

Boxes must be unopened and in perfect condition to qualify for our returns policy.

Contact Keylite in the first instance for a returns label. Goods must be returned in perfect condition.

You may return goods up to 14 working days after delivery subject to additional collection charges if collection is requested plus a 25% restocking fee.

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